Guarantee: K9Spa come with a 10 year guarantee*, but most of our dog wash spas last a lifetime! We expect scratches and scuffs and even a few chips on the bottom, but leaks are never a worry and most scratches can be polished or buffed out easily! Accessories are guaranteed for 1 year with normal use.
Insurance: Insurance is required on all shipments, but the customer must open and inspect each unit before they sign off on trucking paperwork. Once paperwork is signed off and no damage is noted, all insurance ends and customer assumes full liability for the product.
Outside The US: If you are shipping out of the US please call for additional shipping and insurance quotes. We do ship to Canada and Europe.
U Ship: We offer boxing and local delivery is you have a shipper you prefer to use. The cost is $100/K9Spa and we can deliver to Tacoma, WA terminals. Weight for one unit is 55lbs and the dimensions are 32"x62"x22". Local Pick up is always free!
Refunds: We do custom make even our standard colors, so a cancelation after the product is made a return will incur a 25% re-stocking fee. All returned K9Spa Tubs will need to be in original unused condition. We have been in business for 15 years and we stand behind our work and any manufacture defects (not cosmetic as each K9spa is individually made) will have 100% return.
* Excludes normal wear and tear and is void if not used for dog/cat bathing. Void if base does not have supporting structure under the K9Spa.